Your AI-powered customer feedback analytics solution
Save time researching feedback across different platforms. Let Thumb centralize your customer feedback sources in one place for better visibility and analysis.
Track trending feature requests, bugs, customer sentiment score and more with Thumb’s in-depth analytics filters.
Understand customer reactions to products and new feature releases. Monitor specific feedback over time with Thumb’s custom labels.
Close the loop on product feedback. Share learnings with your team and cross-functional departments on Slack to align product development strategy.
Improve customer satisfaction with effective product support. Use Thumb to filter out the top Q&A across different conversation topics to train your own chatbot.
Understand the benefits before fully committing. Experience the full potential of Thumb's conversational analytics through a one-month guided pilot project.
Analyze customer feedback across different conversation sources
Customer Support Tickets
Reduce time analyzing support tickets & chat transcriptions. Use Thumb to gain automated insights about your product support conversations.
Identify trending questions across product lines and features with custom question-and-answer channel integrations.
Do you have your own user community? Streamline analysis of all customer questions and feedback posts with Thumb’s analytics insights.
Monitor reactions across specific products and solutions
Identify top bugs and crashes. Use Thumb to filter out customer feedback across multiple conversation sources and prioritize necessary product fixes.
Improve user experience across all products and solutions. Pinpoint top customer feature requests to incorporate into your team’s roadmap.
Understand sentiment and root cause
Positive, Negative, and Neutral Feedback
Learn how your solutions are performing among users. Understand which features are receiving positive, negative, or neutral feedback with Thumb’s sentiment analysis.
Root Cause Analysis
Identify recurring questions, keywords, and other patterns over time. Conduct root cause analysis to enhance your understanding and develop a more strategic approach.
Improve support with relevant Q&A data
Understand what information customers are looking for. Pinpoint recurrent questions across forums and support tickets to enhance product-related FAQ.
Enhance service quality with effective chatbot support. Use Thumb to filter the top questions and answers related to various product topics, in order to refine and train your own question-answering model.