Analyse your conversations in depth and gain insights that help you scale growth.
Gain insights on audio, video, email, and chat conversations with Thumb.
Analyze video and audio conversations. Connect Thumb to your video conferencing tools to receive insights about prospects and customers.
Gain insights about your email interactions. Import emails to CRM and get in-depth analytics of your conversations with Thumb.
Get a detailed report of your customer service operations. Track support chats using Thumb's Intercom integration to boost success.
Label topics and keywords to track valuable data for your business.
Track action items, objections, pain points, requests, questions, and more with Thumb’s standard analytic labels
Identify important information about your competitors, product plans or features with custom filters and keyword tracking.
Filter your conversations by sentiment or speaker to gain insights.
Distinguish positive from negative feedback. Monitor the sentiment of prospects and customers’ feedback to improve strategy and solutions.
Understand the reason behind objections, pain points, and more to enhance objection handling.
Study how your team is making questions or presenting value props to improve performance. Or identify top questions customers to improve script deliverability.