Identify patterns in sales conversations. Gain insights about your customers and solutions with Thumb’s conversational analytics.
Gain insights on video, audio and chat conversations with Thumb.
Analyze video conversations. Connect Thumb to your video conferencing tools to receive insights about prospects and customers.
Gain insights about in-person sales meetings. Import the audio files to Thumb to get in-depth analytics of your customer conversations.
Get a detailed report of your customer service operations. Track support chats using Thumb's Intercom integration to boost success.
Track sales-focused context and organization-specific insights with Thumb's labels and keywords.
Track action items, objections, pain points, requests, questions, and more with Thumb’s sales labels.
Monitor customer reactions to your organization’s solutions, specific features and competitors with custom keywords and custom labels.
Filter your conversations by sentiment or speaker to gain insights.
Distinguish positive from negative feedback. Monitor the sentiment of prospects and customers’ feedback to improve strategy and solutions.
Understand the reason behind objections, pain points, and more to enhance objection handling.
View analysis by rep, account, opportunity, and more with advanced filter options.